Anna Scales
District Manager
Anna is the General Manager of the full service Holiday Inn Knoxville West. She also assists corporate operations at various IHG properties within the Gibson Hotels portfolio. Anna received her degree in hospitality at Paul Smith's College located in the Adirondack Mountains in New York. She then moved to beautiful Tennessee and in 1999 began working for Gibson Hotels’ first property Holiday Inn Express & Suites Knoxville Airport/Alcoa as a Guest Service Representative. From there, she learned all aspects of the hotel and grew her career. Anna has performed and managed every position in a full-service hotel, from scrubbing dishes, doing laundry, cleaning rooms to becoming a General Manager at numerous Gibson managed properties. Anna has also worked at the Gibson Hotels corporate office providing accounting and human resources assistance for properties; however, she realized her passion was in operations and returned to property level daily operations. Anna won the manager of the year award from Greater Knoxville Hospitality Association in 2018 and General Manager of the year for Gibson Hotel Management in 2021. In her free time, she enjoys spending time with her husband Levarr and her two children Kaleea and Juwelz, who enjoy being outside and playing sports.